PenFed built three AI agents on AgentForce: Penny handles employee IT requests like password resets, Max helps collections reps access member payment histories, and Wingman lives in the mobile app for card services. A unified data layer powers personalization across all three.
No, I didn't hear that. What's going on here?
Oh, did you hear about PennyMax and Wingman?
You mean PenFed's AI agents?
Yeah, built with AgentForce.
Oh, how do they work? Again, to support employee it needs, Penfed launched Penny to autonomously resolve routine asks. From resetting passwords to sending new laptops,
Max helps collection reps, Ipoli members, payment histories and contact info, leading to more productive conversations.
And in Penfed's mobile app, Wingman supports members with card services, from card replacements to travel notifications.
It's all possible because AgentForce draws on Data360,
which unifies PenFed's data across AgentForce360 apps
and integrated systems with
MuleSoft.
Oh, so smarter service that creates deeper personalization. Exactly. Great. Now stop spreading gossip before I call hr.
Ooh, we can build an agent for that.
