Salesforce B2B Commerce lets companies build digital ordering sites for business buyers. The platform offers personalized storefronts, fast search, mobile ordering, negotiated pricing, quote requests, and integrated chat and knowledge articles. Account managers get unified visibility across CRM and service data.
Salesforce B2B commerce helps companies grow sales and lower costs by quickly launching digital ordering to give business buyers an easy way to make purchases online. Optimizing self service purchasing is important in many industries like manufacturing, med devices, consumer goods and more. Business buyers log in to an authenticated site personalized for them where they have a consumer like experience. With fast search, buyers can reorder with a couple of clicks, whether it's a small purchase or a complex order with hundreds of items. They can also reorder from their tablets or phones. Because the site is mobile, optimized buyers see a personalized product set and negotiated pricing and can request a quote or configure custom products when they check out. They can use shipping groups to send to multiple locations on different dates and they have a wide variety of payment options. If there's a problem, buyers can chat with a service bot or read knowledge articles. And since it's built on Salesforce, account managers and service agents can see commerce, CRM service and marketing data all in one place across their business or at the contact level. Setting up and managing your store is simple. Just follow a guided setup process to get started quickly and create a mobile app with out of the box tools. It's easy to manage the store and make changes with drag and drop components designed for commerce and more so you can implement in weeks and innovate fast to meet the changing needs of your customers.
