1:31

Salesforce Chatter is a social collaboration product built on the SalesforceOne platform that connects people, information, files, groups and topics in a secure feed. It personalizes discovery (experts, files, groups, topics), surfaces relevant but hard-to-find business data (accounts, contacts, cases) directly in the feed for immediate action, and supports private branded communities to extend collaboration to customers, partners and employees. Use cases mentioned include sales (partner collaboration and deal support), service (agents and customers swarming on tough cases), and marketing (collaborating with agencies on global campaigns).

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