Salesforce Einstein for Service Cloud Demo | Salesforce

Salesforce Einstein for Service Cloud puts the power of AI into each service interaction with the world's number one service platform. Now, support centers of any size can scale and provide better customer service with the help of AI powered chatbots natively integrated into CRM and digital channels, letting you quickly resolve routine customer requests across chat, SMS messaging or voice activated devices. How can I help you? Whether it's concerning order status, initiating returns, booking and updating appointments, or gathering additional information before handing off to an agent so agents can be more productive, you can quickly create and train Einstein bots and easily connect them to existing business processes for more intelligent automation. Then Einstein Case Classification analyzes incoming cases and predicts case fields so the right agent can handle specific requests faster with control over Einstein's predictions so you can deploy AI with confidence. You can use machine learning to surface the best articles and responses based on previous cases and customer conversations to save agents time. While Einstein recommends next best actions at the right time, like steps to resolve cases, upsell offers or loyalty rewards for customers. It's easy to build strategies for recommendations using clicks, not code, to ensure every agent has the biggest impact on each customer experience and service analytics measures performance for insights that you can access to take action from anywhere. Visit Trailhead to get started and see how to empower your agents to learn new skills for more complex cases With Einstein for Service Cloud, blaze your trail with Salesforce.