Salesforce Health Cloud helps healthcare providers personalize patient care with unified patient records, AI-powered insights, and multi-channel engagement. Service agents get guided workflows and complete patient views. Care managers see prioritized tasks and wearable data like glucose levels to surface actionable recommendations.
With the Salesforce Health Cloud platform, provider organizations can build stronger patient relationships and create personalized engagements on a connected care journey. You can create personalized communication journeys to increase awareness and reach new patients on any channel. Service agents can easily review all open cases and tasks with pre built workflows to help guide calls while seeing all relevant patient data from multiple systems on a single screen to quickly connect patients to the right care ph faster. Then make every interaction an opportunity to offer proactive support with intelligent recommendations to increase patient loyalty and satisfaction. Care managers can see their assigned patients and prioritized tasks from the Today page and review rich contextual information on each patient. By connecting data from electronic health records, care pathways, patient preferences and more, you can reveal intelligent, actionable insights with integrated AI. Create personalized care plans with measurable goals to drive engagement and review the health timeline to see a complete view of the patient history including clinical and engagement events. Wearable device data is integrated directly into HealthCloud so you can access relevant patient data like glucose levels to inform smart care decisions and collaborate with the care team all from a single profile. Then guide patients to better health outcomes by giving smart, simple and personalized engagements where they can view helpful reminders and complete assigned tasks with access to resources and their care network on any device for improved adherence. Visit trailhead to get started and see how to connect the patient experience on the journey to better outcomes. Blaze your trail with Salesforce.
