Salesforce's Q2 earnings message centers on generative AI as core to its platform. The company claims AI integration with its Customer 360 and Einstein tools can deliver three times the output, emphasizing trust and reliability as essential for enterprise AI adoption.
September 1, 2023
Three times the previous output
Welcome everyone. This is AI Day from world tour New York City World Tour London Battle for digital dominance is laser focused on AI. Generative AI is all the talk these days. Artificial intelligence is here and it is here to stay. The Salesforce platform enables us to uniquely nail this magic trio of AI, data and CRM. The world is changing fast and AI has massive implications. It's just going to open up a whole new world of possibilities. I think it's going to change our business entirely. The real vision is to understand the data using AI and Einstein to really drive down to that key bit of personalization. We have almost an infinite amount of data, yet our systems were completely fragmented and decentralized. The customer just wants one seamless experience that is relevant to them, that inspires them. You won't be able to do that without AI. The talk of the town is AI and Salesforce is going all in as a customer company. The customer is at the center of everything we do. With customer 360, we're creating personalized experiences in a way that nobody's ever seen before. For us, it's so much more than a CRM, which helps both us and our customers grow. AI has definitely become the word of 2023, with many finding the new craze both exciting and frightening. When you're using generative AI, customers need to know that they can trust us. Salesforce has pivotal for that. It's a trusted platform already. Artificial intelligence is poised to shape the world around us for decades. Salesforce is the platform to unlock our potential. The benefits are exponential. It's a real success story. Three times the output that we had in the past. It's truly incredible. Now we're ready. We're ready for whatever is coming.
