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Salesforce Streamline Parts Distribution for Manufacturing Demo

31 Aug 2018 · 2 min

Watch on YouTube

1:43

This YouTube demo (Salesforce Streamline Parts Distribution for Manufacturing Demo) presents Salesforce’s parts-distribution solution for manufacturers. It shows how Salesforce B2B Commerce enables faster revenue through online ordering with personalized contracts/pricing, storefront personalization, intelligent product recommendations, volume pricing and bundling, interactive diagrams and a 3D configurator from the AppExchange. The demo also emphasizes integrations—MuleSoft AnyPoint connecting order management to ERP for inventory updates—and analytics/AI with Einstein Analytics for forecasting and Service Cloud Einstein for service workflows. Self-service capabilities (order history, reorders, tracking) and AppExchange partner apps for warranty/claims automation are included; viewers are directed to Trailhead to get started.

Chapters

The streamlined parts distribution solution from Salesforce helps manufacturers grow revenue through quick and easy transactions with Salesforce B2B commerce and create seamless digital buying experiences for their customers. You can give your customers a tailored experience including personalized contracts and pricing so they can order products online without needing to talk to a sales rep and easily update your product catalog with an integration to your existing systems or directly within Salesforce. Personalize your storefront to display relevant products or offer customized promotions on specific items. Then create upsell opportunities through intelligent product recommendations, volume pricing and bundling, while showing customers interactive diagrams of products so they know which parts they need. You can also help them customize products online with a 3D configurator available from the App Exchange. Then give customers self service options like viewing order history status, placing reorders, updating existing orders, or tracking shipments when an order is placed. The MuleSoft AnyPoint platform links your order management system to your ERP, automatically updating inventory information while Einstein analytics gives intelligent dashboards with a complete view of your business to help with sales forecasting and demand planning and if any product issues arise. Service Cloud Einstein helps agents manage the service process with a 360 degree view of the customer, while partners in the App Exchange let you automate the complete warranty, claims review and approvals processes. Visit Trailhead to get started and see how manufacturers can transform the customer experience with B2B commerce. Blaze your trail with Salesforce.