Two Schneider Electric speakers discuss the company’s mission to make access to energy a universal human right and to address climate change, and describe how adopting Salesforce transformed their customer relationship management from many siloed systems into a single platform. They emphasize connecting customers with millions of energy and automation devices, enabling AI-enabled services, and positioning the Schneider–Salesforce partnership as central to scaling sustainable, reliable, and efficient energy.
Chapters
We believe at Schneider that access to energy is a fundamental human right for everyone on this planet. And at the same time, climate change is probably the biggest challenge of our generation. We are the first generation to know. We are the only generation that can solve it. Because after our generation, it's going to be too late in that issue or in that challenge. Working together between Schneider and Salesforce will be absolutely critical. Schneider has a job to make sure that life is on. And we know that life is on when energy is safe, reliable, efficient and green.
We started using Salesforce as a customer relationship management application that could change the way we were addressing our customers. It was all about speed and about empowering the field to be able to perform almost everything from their phone. Now we have a very powerful customer platform.
Salesforce is absolutely essential in the way we work because the ancient world of energy was siloed before Salesforce.
We had, I could not even tell you, maybe hundred different systems and now it's one platform.
For the first time, you can really connect everything seamlessly from power plant to the. For a company like us, it's a revolution. Schneider is a customer obsessed company.
That's why the Salesforce platform is so important to us. It's how everybody in Schneider can connect to their customer in a whole new way, in a more personalized way, from everywhere, at any time to provide the right information.
The next frontier will be of course, to connect our web of customers together with our millions of energy and automation objects around the world.
And suddenly you don't have connected products in vacuum, but actually you have conn products that can be enabled by artificial intelligence and artificial intelligence that can be enabled by very smart customer processes. That's where really Salesforce makes a difference.
So there was no hesitation from the inception of our meetings that Schneider with Salesforce would be a winning combination.
Bringing energy to everyone in this planet is a very high purpose and sustainability is also very high purpose for us. So we have a huge play in the world.
I tell you that everybody at Schneider, passionate about this equation, supplying energy to everybody and making sure this planet is sustainable. This is where I see the next step of our collective productivity. Putting together the capabilities of Schneider on Salesforce.
