HubSpot's Service Analytics tool, available with Service Hub Professional and above, lets you build custom reports through the Report Builder. Navigate to Reports, choose a report, apply filters, and save it to your dashboard for quick access on login.
Service Hub Professional and above.
To drive efficiency while maintaining authentic service leaders need to have access to customer insights. Service Hub's Service analytics gives you visibility into the performance of your team and understanding of your customers issues and overall ways to improve the customer experience. Service analytics, available with Service Hub Professional and above, includes industry standard out of the box service reports that complement customizable service reporting functionality. In the Report Builder, access service analytics by navigating to reports, then click Analytics Tool within Service Analytics. Choose the appropriate report. If you'd like to learn more about any report, click into about this Report. Add the necessary filters to ensure the report shows you what you need. Save the report, give it a name and add it to your dashboard. Every time you log into HubSpot, you'll be greeted with your reports so you can stay on top of your service performance. To learn more about Service analytics, check out our Service Hub Software Certification in the Academy app.
