Short promotional/demo video describing Salesforce Live Agent Chat, a feature that enables companies to deliver personalized, real-time customer service across devices. It highlights agent productivity tools (360° customer view, concurrent chat management, quick text, knowledge article access), intelligent routing and supervisor capabilities (real-time monitoring, coaching, and dashboards).
Salesforce Live Agent Chat lets any company deliver a personalized service experience to its customers or potential customers by engaging them at just the right moment on any device and it's easily customizable to match your company's look and feel. Now your agents have a 360 degree view of your customers right inside the Service Cloud Agent console, providing context like previous service interactions from any channel, contact details and social profiles to respond quickly and accurately. Chats are intelligently routed to the right expert and with a sneak peek of what's being typed they can react immediately to your customers requests, service relevant knowledge articles and deliver pre prepared responses to common questions in one click with quick text. Your agents can now be more productive than ever and with the Agent Console they can even manage concurrent chats. Supervisors have the tools to coach real time with the ability to monitor active chats and provide suggestions while the chat is in session, improve your team's performance and optimize your operations with customizable supervisor dashboards. Deliver a more personalized experience with Live Agent from Salesforce.
