Salesforce Live Message lets support agents handle customer conversations across messaging apps and mobile devices from the Service Cloud console. Agents see full CRM data and conversation history, handle multiple chats at once, and can use bots for automation or escalate to live support.
Live Message from Salesforce brings conversational service to your customers right where they need it on their mobile device and on the messaging app of their choice. You can power conversations with a bot to automate service, or customers can connect directly with a support agent to get help instantly. Agents can reply from the Service Cloud Lightning Console, where they have additional information from CRM data to conversation history, so they can intelligently provide the right answers fast. Now agents can be more productive by handling multiple conversations at the same time. And since customers can use the messaging app of their choice, they can easily engage in service conversations, not transactions. Deliver an instant personalized service experience with Live Message from Salesforce.
