Jessica Park introduces Brise Customer Agent, an AI support tool that resolves 50% of inquiries automatically, up to 90% for some customers. It learns from URLs, PDFs, and your existing content, spots knowledge gaps in real time, and hands off complex issues to humans. A companion agent drafts knowledge base articles from support tickets.
Hi, I'm Jessica park and I'm excited to show you how Brise Customer Agent can level up your support team today. Breeze Customer Agent is an AI agent. It's an extension of your team and can resolve inquiries 24, 7 and scale support across channels. We've been working really hard to make Customer Agent smarter, faster and easier for you and your customers. Today our customers are seeing it resolve 50% of their inquiries. Some are even seeing resolve up to 90% with high satisfaction scores. So now when a visitor asks that all too familiar question, what is the status of my order? Instead of putting them on hold or connecting them to a human representative, Customer Agent is going to instantly connect with your third party systems and provide a personalized response right away. So whether it's checking an order status or resetting your password, it's going to handle these requests automatically, freeing up your support team for more complex support needs. And Customer Agent should be up to date with your latest information so you can easily train it using unstructured Data like public URLs, PDFs, HubSpot content such as Knowledge Base, website and blogs. But even better, you can now use Customer Agent to meet your customers where they are. We understand that customer service isn't always straightforward. Sometimes Customer Agent will need to pass off to a human team member. That's why we've created new handoff settings for you to decide when and how conversations are passed off so that your visitors know exactly what to expect, whether that's an email follow up or support ticket creation. But here's what makes Customer Agent truly special. It's always working to get better. It now actively identifies knowledge gaps and flags content that needs updating. Still, we know that keeping your Knowledge base up to date is crucial but time consuming. That's why we're introducing the all new Knowledge Base Agent. Using the gaps that Customer Agent just identified, the Knowledge Base Agent is going to quickly draft content using ticket logs. That way your team can spend time reviewing and refining content rather than starting from scratch. This seamless feedback loop helps you get up and running fast and easy, helping you scale your support team while maintaining high quality customer service. No complex setup needed. Get immediate value from every support interaction with Breeze Customer Agent and Knowledge base agents. Visit HubSpot.comspot spotlight for all the latest updates.
