HubSpot's help desk system consolidates customer inquiries from live chat, email, and calls into one place, making it easier to manage support across all channels.
Now you might be asking yourself, how do these tickets even come in here? And you can connect live chat channels, email forms, or even calling. And whenever a customer emails that certain email address or fills out that certain form, that is going to turn into a ticket that's going to live in your help desk. So really think about how your customers are reaching out to you. Once you have that idea, make sure you connect that channel to HubSpot so that all of those customer inquiries can live in the help desk.
