A short Salesforce-produced YouTube conversation between two speakers about T-Mobile's customer-centric "UN-carrier" approach and plans to modernize for enterprise customers. They describe launching a new Salesforce portal for business customers (built with professional services), and emphasize tying AI, real-time data, and CRM to unlock "magical" customer solutions while protecting customer data ("trusted AI").
Chapters
T Mobile's disruptive, right?
We're for the customer part of loving our customers. I love to take care of the people who are taking care of our customers. How can we be the best at keeping them connected to their world through this idea of the UN carrier.
T Mobile is much like Salesforce, a customer centric company.
And what that really means is that we just shut up and we listen to our customers. That's where your entire strategy is built from. Our customers don't want to go to multiple places to manage their account.
Just saying, listen, I don't want to call anybody. I just want to be able to complete the transactions on my own.
And for some of our larger enterprise customers, a consumer oriented system won't work. They want to make those changes in the hundreds or the thousands at a time. To evolve into the data driven AI world, we needed to revolutionize the tech stack. Professional services had experience in this field. They've really unleashed similar transformations. We are just about to launch our brand new Salesforce portal for all of our business customers. We leverage Salesforce to implement Salesforce with professional services to get it right the first time and the kind of value that this is gonna unlock for us.
It'S critical to what we're gonna be doing and critical for the foundation that we lay. And I can tell you, the professional services with Salesforce shows you that these are the opportunities that you need to drive. That's the money, right?
I actually think of them more as being members of my team. That level of knowledge existed right from the get go.
Salesforce was able to come to the table, understand, understand the things that we're trying to do and give us suggestions that we hadn't even thought of. The conversations that are happening right now with Salesforce together through AI feel very real on delivering meaningful things to really.
Tie together AI plus data plus CRM to unlock these magical solutions makes me incredibly excited. AI is all about operating off of real time data.
Salesforce trusted AI is huge. Protecting the data for the customer, protecting the data for T Mobile. In order to scale our business the.
Right way, we're on the cusp of something amazing.
