Short promotional/interview-style video where Takeda speakers describe prioritizing patients and reimagining customer experiences using Salesforce products (Life Sciences Cloud, Data Cloud, AgentForce) and AI to handle unstructured data, reduce systems for reps, and improve care decisions.
All of the decisions that we make at Takeda really start with putting the patient's needs first.
We operate in therapeutic areas like oncology, GI neuroscience, plasma derived therapies. We've got to understand what patients are going through, their caregivers and their families are going through. These patients are really dealing with severe symptoms and they're overwhelmed with information.
Doctors, nurses, pharmacists, they want insights as quickly as possible so they can make the right treatment decision for the patient. We needed to make a choice. We could just shift and lift from the current platform or we can totally reimagine customer experiences.
And that's where Salesforce comes in. We really want to be the leader when it comes to digital data and AI capabilities in this industry. We're going to be processing a lot more unstructured data and with the expectation of doing it quickly in a very cost effective way.
That's where Life Sciences Cloud was able to potentially bring those capabilities to life for us.
Salesforce is actively listening, tailoring its products and platforms to meet the needs of customers and patients of this industry.
Many of our Reps visit around 15 healthcare professionals in one day and there was about 12 different systems that a sales rep has to use on a daily basis. That's wide one of the aspirations we have through the use of AgentForce and Life Sciences Cloud to reduce that down to as few systems as possible. We'd love that to be one.
We're dealing with very sensitive information. I don't think this industry can use that as an excuse to not offer that human centered digital experience. And that's where AI comes in.
Data Cloud has enabled us to be able to structure that unstructured data and make it available to Agent Force. Life Sciences Cloud was very different to what we have today and that's a good thing. Salesforce is trying to reimagine what the future of life sciences will look like.
With AI in mind, with patients at the center. We are going to transform our experiences and our engagements.
We truly get to make a meaningful difference in patients lives.
