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Telavox grows New Direct Sales by 150% with HubSpot

21 Jun 2024 · 2 min

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1:56

Elizabeth, a RevOps manager at Televox (based in Malmö, Sweden), gives a first-person testimonial about Telavox’s adoption of HubSpot. She explains that Telavox consolidated multiple tools into one CRM over a multi-year rollout beginning five years ago, which improved cross-team alignment, customer experience, and data-driven decision-making. Televox reports a measurable business outcome: in the first three years of using HubSpot they grew new direct sales by 150%. The company is now using HubSpot’s AI for goal tracking, task reduction, and extracting insights.

Questions this video answers

June 21, 2024

RevOps manager based in Malmö, Sweden

Five years ago (speaker says they started adopting a new way of working five years ago).

New direct sales grew by 150% in the first three years of using HubSpot.

Chapters

What's Televox? It's business telephony. The right way. Televox keeps all your business comms in one place, any channel, any device, anywhere. Hi, I'm Elizabeth and I'm a Revops manager based at Telebox HQ here in Malmo, Sweden. We're one of the biggest business telephony companies in the Nordics and we're always expanding. Our focus is and always will be on the customer. And HubSpot helps us put the customer right at the center of our universe for our customers. Televox makes everything smoother at work. It saves time. It may even make people a bit happier. We used to use a variety of tools. It tended to make everything a bit clunky. We needed a change. So five years ago we started adopting a new way of working. Better aligned departments. Value based sales and processes built around the customer. It made total sense to bring in HubSpot one CRM system for all the teams to work in harmony. It was incredibly easy to set up, user friendly, intuitive and packed with useful features and data. Now we use HubSpot for everything. HubSpot means we can make better data driven decisions. The data is right there at our fingertips. Let's say you're on a customer call. You can easily see what the CSM last talked to them about or which customer webinar they attended. The customer journey becomes so much more coherent and the customer has the best possible experience. This increased harmony is reflected in the stats. In the first three years of using HubSpot, we grew our new direct sales by 150%. And there's lots more to come. We're using HubSpot's AI to help with goal tracking, reduce manual tasks and to infuse Televox with incredible insights. I'm excited about the future, both where we're going and and how HubSpot is going to help us get there.