AI agents built on large language models can handle customer-facing work like sales, service, and marketing. Pairing human judgment with these agents lets companies scale customer interactions without replacing workers.
Humans and agents are working together. This idea that we have a role and the agents have a role. That idea that all of a sudden now I have my agents who can help me service my customers, sell to my customers, qualify my customers, market to my customers, have conversations with the customers. Because agents are built on large language models, the keyword is language. It's good at speaking language.
