Cloud leaders discuss how technology democratizes opportunity and what breaks companies as they scale. They cover leadership during constant change, aligning teams with product, and shifting customer success from keeping clients to growing them.
The cloud has really enabled.
Democratization.
You know, I spent incredible amounts of time thinking about this crossing the chasm, you know, problem.
I can't imagine trying to lead an organization through the amount of constant chaos that we're going through right now.
I love the pressure of it, how I handle a certain situation, a certain decision may influence whether we win or lose.
You have peaks and you have valleys, and there is no rule in life that says that every valley must be followed by a peak.
And you learn.
To be able to be nimble and to pivot.
All of a sudden, realize you're not going to go to New York, you're not going to ring the bell.
There's a lot of advantages to being public.
You know, it doesn't matter how good your product is. You need to have an organization to match it.
That's when you go from customer success driving renewal to customer success accelerating expansion.
You're seen as a trusted advisor where you're helping them do their job better.
It feels like the current wave of rising entrepreneurs are a bit different.
We have incredible opportunity to deliver some change in the world.
I don't think we talk enough about the impact of the developed platforms that we're all building.
Whatever stage I get to, I'm not going to be successful unless I'm bringing.
Other people with me. You are going to experience all kinds of issues. I think you got to stay true to your company's value.
One of the things I am most focused on is delivering value to customers. Tell them what you're going to do, do it, and show them that you did it.
Welcome to Cloud One.
