A Salesforce admin shows AgentForce, an AI agent trained on company data, handling freight shipping operations. It takes three steps to set up: define what it handles, write interaction instructions, and connect it to Salesforce workflows. The agent retrieves order status and takes actions without rebuilding existing business logic.
A global business like freight shipping needs 24. 7 support because it's 8am somewhere. But how do you plan to staff for a day with no breaks? And how do you scale when you're already maxed out? With so much working against you, you need AgentForce working for you. Now I'm going to step into the shoes of an admin and show you how AgentForce works for me. Watch this. Unlike other AI tools out there, AgentForce is trained on your company's trusted data. It understands your business, the way you work, and is completely aligned with your brand's voice and style. And in just three simple steps, you can get AgentForce up and running by defining the topics or the jobs to be done, providing instructions for how it interacts with your customers, and specifying the actions it can take based on the business processes that already live in Salesforce. Now, before your eyes go and glaze over, this is all done by typing regular instructions. I don't know how to code, but I can still build this. Here you have a customer who's asking to see the shipping status of their recent orders. AgentForce is able to leverage that existing business logic like flows and prompts to generate a response and take the appropriate action. In the screen, you can see the customer's input. You can then see the logic that Agent Force is using to provide that output. Here it's using an existing workflow to look up a customer's order based on their email address and then shares that information in the response. Now, you're not starting from scratch because with the power of the salesforce platform, you can build actions that based on your trusted workflows. So not only are you launching AgentForce quickly, but also with confidence in minutes. AgentForce gets you a truly helpful AI agent that's fully versed in freight shipping issues like shipping scheduling, inventory management and order management. Freight shipping businesses are going to be able to reduce their operational costs and improve efficiency with the power of Agent Force. Now, when something works this well, you pretty much have to share it with the world. This is how agentforce works for me. Want to see how it works for you? Click here.
