Excerpt from a YouTube video transcript showing a demo conversation about leveraging the Salesforce platform to build agents that surface customer-service information (order status, product availability) via Experience Cloud sites. Speakers mention a demo agent for an example site “Skis R Us,” discuss Service Cloud implementations, omnichannel support, and ingesting unstructured data so agents can answer customer queries without manual lookup.
The value of that is huge.
The values that leverage the entire Salesforce platform.
So it's the customer service, it's what type of products we have available. Where's my order?
So let's go suggest all our topics and actions. All the stuff you see in the keynote.
You don't have to come up as any of that on your own. You can review that. Oh, wow.
You can just read.
I didn't know that. Okay. That's really cool.
Yeah. Let's go see. Let's preview the agent here. And you can see here we have a experience cloud site for Skis R Us. And you can see here we have our agent that we created for you.
I think that, you know, I'm a consultant, and we deal with a lot of service cloud implementations for different companies, and they're very omnichannel, and so they have different channels that they want to support their customers in. I know you can put in the unstructured data.
Yep, exactly.
So loading all of that and having that available for somebody instead of somebody having to look it up, the agent already knows, like, the value of that is huge.
