This transcript excerpt (from a Salesforce/marketing video) describes how Ventura Foods relied on Salesforce and Quip during the COVID-19 pandemic to maintain operations across time zones. The speaker highlights Quip’s Kanban boards for tracking tasks and shared files, and emphasizes Customer 360 (via CG Cloud and Chatter) as a single place to view pipeline, customers, and opportunities.
I wish that we had Salesforce going into the pandemic. It certainly would have made things a lot easier. Food is an area that's been heavily impacted by this pandemic, so really, we've had to change a lot of plans. Quip was definitely an essential tool. We used a Kanban board to track all of our to dos. We shared all of our files there and collaborated on them. It was really the only way across time zones that we were able to keep things going. The customer360 is important to us in a few different ways. We can have one place to access all that customer information. So in the morning, you log in to CG Cloud, you can go right into Chatter and see the latest news about an account. You have visibility to your pipeline, your customers, to your opportunities, all at our fingertips. And I really feel like it's almost knowing the customer better than they know themselves.
