Kerry Chow explains how to build an agentic enterprise where humans and AI agents work together. Start with a unified data foundation using Informatica and MuleSoft, then define secure autonomous actions in Flow Builder. Begin with high-volume, low-complexity tasks like password resets and order lookups to prove value fast.
Kerry Chow.
December 11, 2025.
The agentic enterprise is where humans and agents drive customer success together. I'm Kerry Chow and in 90ish seconds I'm going to tell you what you need to know to get your Agent Force on and change your business. Step 1 Build your unified Data foundation Agent Force needs complete clean context to work from making AI actions accurate and trustworthy. If data was yesterday's currency, context is today's competitive advantage. Enter Informatica, which resolves conflicting, scattered or duplicate records like a customer being listed in five different systems to be as an example to create a single source of truth. Now that SSOT gives AI the context needed to act with precision, think of it like this. Informatica unifies and governs data. MuleSoft connects systems data360 activates context and you just win. Step 2 Define your autonomous actions now that you have clean actionable data, give your AgentForce agents the power to execute business tasks beyond just providing summaries. By creating a secure Agent Force action library, you can ID high volume repetitive processes like lead qualification and processing refunds, for example. Then use tools like Flow Builder to to create secure pre approved multi step actions that the AI can reliably trigger with a simple natural language prompt. Then Step three Think high value, low complexity, Use cases, get quicker ROI and build internal adoption confidence by tackling low complexity. Use cases first. For instance, start in a high volume department like service and automate password resets and order lookups. Then expand to sales. Have agents automatically generate follow up tasks and update opportunity stages based on email sentiment. Focus on tasks that free up your team's time. Immediately rack up those easy AI wins. That's Agent Force World Tour New York City in 90ish seconds.
