Salesforce launched AIforce, a platform that brings all Salesforce capabilities to any AI agent or interface. It uses Agentic Identity to give each agent a unique Salesforce identity with scoped permissions, so AI can read and edit data securely without deleting it, keeping trusted enterprise context wherever work happens.
Agents don't need a screen. Agents need the capabilities beneath those screens. But AI turns that model inside out. Instead of people navigating to applications, the capabilities underneath those applications need to meet people wherever they are in the flow of work. Which brings us to today's announcement. Introducing AI Force. AI Force brings all of Salesforce's capabilities to any AI, any interface, Any agent, wherever work happens. Today's frontier models are absolutely brilliant, but enterprise work can get complicated really quickly. AI models need to be able to understand your business from the get-go and therefore require trusted enterprise context. The Enterprise AI Harness connects these 2 together, providing the frontier models with trusted access to all of the capabilities that you have depended on in Salesforce, to your business foundation.
We also need to make that you're not compromising trust. The first being Agentic Identity, a first-class way to give your agents a unique identity on the Salesforce platform. My user may have full read, update, edit, and delete permissions to my opportunities. That's something I trust my humans with. But as an admin, I never want my agents to be able to delete data. I just don't trust them yet. So, I provide them with the scope that only gives them read and edit access, all built on the same security model that you've used for the last 20 years with Salesforce.
Now, with AI Force, you have the same trusted outcomes grounded in your business context, meeting you right in your flow of work.
It's all about less friction, more action, and just getting more ROI for your people. AI plus trusted context is incredibly powerful, but it's most powerful when it unlocks people to do what they do best. Which is bring judgment, care, and inspiration to the work.
