This chunk contains the end-of-chapter review and glossary material for Unit 4 Area of Study 2 (Transforming a Business). It emphasises: leadership in change management; Senge’s Learning Organisation (systems thinking, personal mastery, mental models, shared vision, team learning); Lewin’s Three Step Change Model (unfreeze, change, refreeze); management strategies to respond to KPIs (staff training, management style/skills, technology investment, quality improvement, lean production, redeployment, innovation, global sourcing, overseas manufacture, outsourcing); CSR considerations when implementing change; the importance of reviewing KPIs to evaluate transformation; sample exam questions with marking guides and model answers (including Telstra as a contemporary case study); a detailed glossary of terms (KPIs, lean management, JIT, TQM, etc.); index and permissions. The material includes a checklist of success criteria, digital activities note about Cambridge GO, and ISBN 978-1-009-20260-2.
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978-1-009-20260-2