Automating a broken process is like driving toward a crash. Fix and redesign your workflow first, then automate. Too many companies are building custom solutions instead of using standard tools, wasting time on Excel spreadsheets when they should focus on their core business.
You get on the highway, you're going to crash and burn. Same thing with systems. And so number one is making sure whatever you're working on, you take the time to analyze that process to ensure that it's good enough, number one, to be automated and that it's where you want to go, not where you are, right? So build where you're going. And I think the most drastic thing that I'm seeing right now in businesses Is that now everyone's a builder. So you have these companies that have always focused, and SaaS applications have allowed executives to focus on their business and makes it cheaper to license in, right? We don't build our own financial systems or CRM systems anymore, right? We use Excel for faster processing of large complex calculations. And that hasn't always been the case.
