CFO's Secret: Occupied vs. Available Capacity Explained #shorts
In this concise instructional video, Bill Canady clarifies a common misinterpretation in capacity diagnostics that CFOs and functional managers often encounter. He explains that when a manager reports spending a certain percentage of time on low‑performing (bottom‑quartile) accounts, that percentage reflects occupied capacity—the work still exists and continues to generate tasks—rather than available capacity that can be freely reallocated. Occupied capacity means the work is still present; available capacity only arises when work is retired, priced away, or moved to another channel, freeing genuine hours. Canady emphasizes that CFOs must recognize this distinction before attempting to reassign staff, as the apparent “available” time is often already spoken for.
