Bill CanadyCEO & Founder, The 80/20 Institute · Be a Great CEO: Learn how to Fix it, Grow it, & Sell it.

Question Your Business: Uncover Hidden Costs with Powerful Silence! #shorts

26 Aug 2026 · 1 min

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0:32

In this short, Bill Canady challenges businesses to rethink legacy processes by asking whether they would rebuild a function the same way today. He highlights common blind spots: unread reports, an approval step added after a 2018 incident, a three‑week close caused by two systems that don’t communicate, and a customer segment that creates 60% of support tickets while delivering only 4% of revenue. He argues that just three focused conversations can reveal more about a company’s true cost structure than multiple budget cycles, positioning this insight as a powerful, low‑cost diagnostic tool.

Chapters

The question is this. If we rebuilt this function today for the business we actually have now, would we build it the same way? When you get back from good people is a list that reports nobody reads. The approval step that was added after one incident in 2018. The 3-week close process that exists because 2 systems didn't talk. The customer segment that generates 60% of the tickets and 4% of the revenue. But you walk out of 3 conversations knowing more about your cost structure than the last 3 budget cycles told you. That's a big deal.