Bill Canady explains the "hero" blocker: one person becomes the bottleneck everyone tiptoes around, slowing the whole team. These heroes often aren't top revenue generators, yet they hold disproportionate influence. Fix broken processes before adding AI, or you'll just amplify the problem.
That is so true. I mean, I cannot tell you the amount of times when I've been working. So, I come in and there's one person and they're making it all happen. And we all kind of walk on eggshells with them. And at first, you're so grateful to have it. And then, it becomes kind of a blocker for you. You're not sure what to go do next. And you don't want to upset the person. A lot of times, which is kind of interesting, and you were pointing this out, they make sure they're the point, right? And the other thing that's kind of interesting, they're not always the one that makes the most money for the company.
