Bill CanadyCEO & Founder, The 80/20 Institute · Be a Great CEO: Learn how to Fix it, Grow it, & Sell it.

Unlock Leadership Secrets: The 11-Minute Capacity Diagnostic #shorts

11 Aug 2026 · 1 min

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In this short, Bill Canady presents a rapid, zero‑cost leadership tool he calls the 11‑minute capacity diagnostic. He instructs leaders to, at their next leadership meeting, go around the table and ask each functional head: “What percentage of your function’s productive time in a typical week is consumed by activities related to the bottom 20 % of our customers?” After gathering these percentages, he says the team should take two follow‑up actions (the specific actions are not detailed in the excerpt). The purpose is to quickly surface how much effort is wasted on low‑value customers before any data analysis is performed, enabling leaders to refocus resources.

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Now, here's the question. If you take one thing out of this episode, take this because it costs nothing. It takes 11 minutes and it works before you have a single line of data. If your next leadership meeting— at your next leadership meeting, go around the table one functional head at a time and ask each of them in these words, what percentage of your function's productive time in a typical week is consumed by activities related to the bottom 20% of our customers? What percentage of your function's productive time in a typical week is consumed by activities related to the bottom 20% of our customers? Then do 2 things.