Building a Fintech Startup in the Dominican Republic | 🎙 The Nearshore Cafe Podcast

Foreign.

Welcome everyone to another episode of the Nearshore Cafe podcast. I'm Brian Sampson, your host. Today's episode is sponsored by Plug Technologies, Plugg Tech, A great way to connect talent from all over Latin America to growing US Companies. If you're interested in building a company from the Dr. Dominican Republic, understanding how fintech companies grow there and talking to an amazing founder, this is going to be a great episode for you. We've got Ricky Michel from Wallet, which is a very interesting spelling, so maybe we'll, we'll start there. Ricky, welcome to the show and tell us more about the naming of the company and the spelling of it.

Thank you, Brian, and so honored to be here with you and your marvelous partner, people that hear your program. But first of all, you provide a coffee, right? So I imagine at least at this episode your coffee is from Dominican Republic. If it's not, it's not going to be that good.

I love it. I love, I love the. So I actually do this podcast from Hawaii, which is the only state in the US with, with its own terrific coffee.

Well, let's, let's, we got, I got to challenge you, you on that. But you're right, it's a bad. So thank you. Look, the name was a little bit of challenging at the beginning because we built a fintech trying to solve a liquidity problem for an unserved community. The gig worker community, the independent community, freelancers community. So remember the banking industry, the traditional banking industry didn't allow them to be part of their ecosystem because it was too complicated to understand their needs, their workflow, their cash flow model. And their FICO score wasn't that good because not up there were missed payment or missed remittance. It's because the way their income goes in through their flow. But back to the name, we brainstorm and said, you know what? We want a wallet for them, we want a liquidity box for them, but we also need to trademark that name to, to become more secure and to become some. To be a real brand. Right. So we combine a couple letters in Spanish, we use the Spanish combination and we create the U, A L, A T T. We substitute the W because you. If we put the W, we cannot trademark exactly way. So we built a hybrid, let's say Spanglish name.

Yeah.

And that's how we build the wallet.

I love it.

So if you are from the states and your native language is English, you can say wallet. If you came from the Latin American, right. You can say wallet also. But now it's wonderful because we have Client in even from Malaysia, from Africa, from China. And they also said Wallet. So it's good to, to, you know, to host the horror, the, the whole purpose on one simple name and one strong name at the same time. So that's how everything start.

Amazing. That is one of my favorite naming stories I think I've heard and I've heard, I've heard, I heard quite a bit. So I like that.

Thank you. Thank you.

Well, let's, let, let's take it back a little bit. So my understanding is Wallet was founded in 2022. Is that correct?

No sir, in 2018.

2018. I must have had.

No, but I know why you said 2022 and you're right on. 2022 was the first time we raised institutional funding.

Oh, okay.

Yeah, it was our biggest fundraise, let's say round A formally round A. Because before the first four years we were based on angel investment and see investors that believe. And that's why you see that big, you know, sign behind me saying believe because that was how we create the model. But in 2022, it was when we finally become a real structure and solid company because. Because of that institutional investment.

Take us back to maybe 2017, right before the original founding of 2018. Where were you, what were you doing in life and how did this idea even come about?

Well, we need to walk a little bit more back.

Okay.

Because we, we were, we found this company, three friends, it was me and two more partners. And now we are. I am the godfather of one of each sons. It's incredible. So we are compadres.

Amazing.

So yeah, it was back in 2014, so we were doing a different kind of fintech model based on MCA World also, but more as a ISO model. Independent service officers. But it didn't work. It was, it was too, too advanced. It was too complicated for that time. So for every lose you, you get a win. Right. You get something special. If you are, keep your eyes open. And that's what we did. We took the best of that mistake and by 2020. By 20, 2015. Yeah. We built the first framework of Wallet. It was something about the gig workers back then, just that the only gig work category that you can find was the rideshare driver. Yeah. So we built a model around the rideshare drivers to provide them liquidity, fast, clean, not friction in a friendly way. And full digital group. Right. Nobody believed that, that that could happen because they were so away from the system. They, they, they're capacity to be. To allow them to become part of the system was difficult. Well, but if you want to be success, you need to build difficult things and become easier things. Right. That's the only way you. You build something. And back in 2017, I test you. I gonna challenge you. If you tell me where we find and I meant that angel investor. I, I challenge.

Where did you investor?

Three chance, three strikes. I don't know if you played baseball, but I gave you three strikes.

Okay. I do, I do love baseball so. Well, I think the two cities that probably have the most in the states are New York and San Francisco.

Yeah, but not city. A place in a specific place. A location. A place. A place.

You can name it a place. I'll take the easy guess and say a coffee shop.

Strike one. But later on, I gonna tell you how important it is a coffee shot for us.

Okay.

You're so close. Because a coffee shot is so important for us.

I love the. I love, I love where you're taking this interview. I like, I like the guessing games. Let's say a restaurant.

Strike two of my friend.

Last call, Last call. I'm gonna say a baseball game.

I love baseball. But not in a funeral.

Wow. Okay.

Yes, sir. So every in why I say say in a funeral, because it was the reality. But my in the in this podcast is about mentoring Orient, you know, or do some kind of, let's say, advice to those entrepreneur entrepreneurs that wants to hear how we build things. Right. I was ready. My pitch, it was in my backpack, my back pocket.

Yeah.

So that funeral, that angel investor was almost retired. He was away just playing golf. He saw me. I saw him say, how you been? How you doing? How you been? He said, I saw you at the radio station in a program about entrepreneur. What you doing? And I said, well, I'm building some fintech, this and that. He tells me, you know what my advisor always told me that every dollar that I spend in tech is a win. So I said, here is my man. So I pitch him at that place, two minutes, and he requests me to go to his office. And here we are eight years later. Wallet is more than a cash advance. So my point here is to show how important it is to be prepared. That's how important is to be ready to shot. Because it's one shot. And you will never know when it's going to be that opportunity. So be ready.

Yeah. Now, Ricky, when you were talking about the rideshare drivers and you know in the pre show, you said you spent a lot of time in the states and then in the doctor as well, were you talking like Uber and Lyft drivers or there always. There was also like a whole string of kind of taxi cabs that were using apps and. Yeah, tell us more about that.

We transition it from the regular taxi base cab drivers to the rideshare drivers. We live and die into that world for around, let's say two years. Eating with them, walking with them, visiting their places, their, their spots where you can find their needs, talking with them. So we spent around two years working with that specific industry and we learn a lot from, from that industry, from that segment. Right. From that niche. And after those two years we built the perfect, let's say POC to launch product. And that product probably we. Right. We increased the size, improved a lot of things. But it's the same core that we find back with those drivers, with those taxi drivers from the traditional taxi drivers through the rideshare drivers. So you saw. Right. You need to understand the full line, the full, the full circle. And that's what we did back in, in 2014, 2015.

Yeah, I remember that time. So I was living in San Francisco and I think you kind of saw this inflection point probably even maybe a year earlier of 2013. Like you know, in New York the medallions used to sell for a million.

Yeah, yeah.

You started to see one industry fall while the other industry rose. So a lot of anxiety, you know, stress, tension.

And remember they, they were in a position where they can project their incomes.

Yeah.

For years. Not first weeks for years.

Right.

From that everything explode and disappear and goes to insanity to an insert. They don't know how to, to build their, their new stage as human, as person. So that's why we try to connect the opportunity around rideshare for those taxi drivers that were, were kind of lost.

Yeah, yeah, yeah. You know I wanted to ask about the. Because you know, you probably have almost like two different worlds in your head that you're designing for. You know there's the doctor and then there's the states. Right. And what were, what were things that maybe the ride sharing drivers had in common and you know, where, where might it have been different in those environments?

Yeah. Rideshare driver probably the majority of their that say skills, variables, condition are the same no matter where you are.

Yeah.

It's a, it's a hustler. It's a person that leaves the street 24 7. Nothing is easier for them.

Yeah.

Hard working people. I think it so respectable people.

Yeah.

So you need to build if you're going to provide them some product or service. You need to build something that fix in their needs, in their lives and their style. It's more custom made, more tailored style if you want to be success. So, so that's since day one until now and we fight for that. We improve our research, we, we bring the best of the best to help us to build that customer fixed product. Yeah, with no mistake because it's about, it's about trust. If you want to engage with the rideshare community or with the gig worker community, they need to trust you, they need to believe in you and you need to show them that you are here to provide that extra mile for them. So honestly it's not easy but it gave you a lot of strength, it gave you a lot of hope when you work like that because you follow that. You, you can, you, you, you cannot just follow. You need to deliver some, some trends and to rebuild the model constantly.

Yeah, I really appreciate, because I can, I can feel you had a lot of empathy for your user and you really took time to understand your user. Did you build this mobile first and maybe you could even kind of help us think through how you even design the interaction flow for that user.

Well yeah, the interaction flow. You remember when I, when, when I tell you, well we spend a lot of time with them so acting with them, their situations, we built the right interaction flow. When, how, when we gonna solve that Quickness fast, no friction because remember you're leaving your car, you ate in your car, you sleep in your car. And sometimes if you don't have something right away, it's the difference between accept or not delete or submit a request. So the, that, that stage by stage we build it with them. One of the co founder also of Wallet used to be a driver. He used to be a car driver, let's say SUV style, Uber driver. He, he spent his life in the mid, in the, in all the stages of a driver life. Right. So he also understands so well the life cycle of a driver. So remember before it was a black car driver or a regular taxi driver. After rideshare everything changed.

Right.

Everything becomes different, more competitive, more segments to fill out. So that's why for us was so important to build the first stage under the traditional drivers to understand their, their world and then from them move on to the next stage. That was, that was the, the rideshare industry.

Yeah. Tell us more about building the company. So with, was it first officially founded in Dr. Or the States and how do you, how did you think about where to put the team and so forth?

Yeah, it's like found a company attack. If you want to become a hybrid model in between two countries, two worlds.

Right.

You need to fund at the same time. In both places we incorporate, we create the LLC that hosts Wallet as a U.S. company base because we serve to U.S. customers, to U.S. market. Right. But at the same time we built a subsidiary to help the US based company in customer support, in tech support and all those factors and variables that you need to become success in the management world. But back then was just two people in the R and two people in the US and that's it. But I think that the key here brand is to since day one you need to decide the big picture even if you just have two people. But you need to see yourself with a thousand people. How the company is going to be successful even at that level. It's to build the first vision on the right way. And that's what we did. We built the company in parallel with the subsidiary in Dr. To support and just two people in US to launch the POC back in 2020, 2018.

Yeah. Are your engineers in Dr. Or the States or both?

We have engineers in Dr. Since day one. One of the co founders, Cesar Cabrera, he is our CTO and he built a phenomenal team of engineers in Dr. In different categories. Those guys are special.

Yeah.

Because they, they build with passion, with quality, with hypertech issues or former performing the best tools on tech right now they put in together to provide to our customer base the best customer experience and you know, interaction. Yeah. And we also use in us third parties to supervise and to stress the platform, to stress the developers that we have in Dominican Republic. But it's a like. Oh like I said, it's a hybrid. It's the combination. For example, right now we have a lot of our chief staff is in US and they all, they all are from United States but now they feel like they are from Dr. As well and they, they act like that and it's in their heart, you know. And it's a cross function. It's beautiful. It's, it's, it's the real marinate in between one country and another working for the same goal.

Yeah.

And in Wallet we all work for the same goal. No matter where you are in Hawaii, if you're in Hawaii, you're going to be a believer. If you are in let's say in Norway, you're going to be a believer as well. So it's a, it's a family and it's a, it's a way of think.

Yeah. Tell us about the recruiting process, especially on the, on the technical side where they mostly recruited from a certain university or different criteria you were looking at. Yeah.

Use different criteria. Depends of which category we are looking for or which gap we need to fill, which area we want to boost or improve. But we don't have any specific standard on university side. We believe more in your skills.

Yeah.

And we test, when we are recruiting engineers or software staff, we test them. And no matter if you came from Harvard or you came from the base Junior Institute, if you have the skill set, you're going to be on board, trust me. Yeah, yeah, it's, it's. We, we don't want to, you know, underestimate the talent and that's, that's really dangerous because you find, Brian, you can find kids from nowhere.

Yeah.

That gave you the biggest win as a company. So I respect that. And as a CEO, I try to, you know, to fill out the company.

Yeah.

Telling everybody to not underestimate, estimate nobody. Because it's dangerous.

Yeah.

Remember what happens with Gatorade and Coca Cola.

That's right, that's right, that's right. You know, on that note, one thing I wanted to ask you about. You know, know, over the last, especially five, six years we've seen a ton of VC funding go to Latin America and a lot kind of brand new startups. But before that big flood of cash there was a lot more like consulting tech companies, you know, so they were exporting services solutions type companies. And it's a little bit different, you know, say being a Java developer.net developer, you know, for working from Dr. Or Buenos Aires or Sao Paulo for Bank of America. Right. Or something like that. And you kind of need a different mentality, you know, to be a early stage startup and there's a sense of ownership and big scope and can you talk about, you know, how you kind of built that technical mindset and like startup environment in Dr. Which I imagine, you know, doesn't quite have the startup scene of like a San Francisco where they're everywhere.

Yeah, great question, Brian. Look, it's about eligibility, it's about how well you prepare your Persona and your mindset to understand that the world change right now remember back, let's say 10 years, 20 years ago, Latin America as a support space, big companies, mid side companies. Just, just think in, in Latin America as a customer support based opportunity. But as you said off, off stage.

Right.

When you told me 2020 March. Right. To say before and after, I think after the pandemic, you know, the world Shakes and explode and everything came back. But when everything came back, big companies mid side company understand that they need to look for out of their shorts, they need to walk away from their shorts. And that's when Latin Americans flowed because the talent was there. Sao Paulo Buenos Aires, Chile Santiago, Chile. Dr. We have a ton of kids that went to the United States, prepared themselves full time in the best schools possible you can possibly find. And they came back to their countries and stayed there. That the asset what was there. It was just about to discover those assets. And I think after 2020, that was the real situation. Many companies push back like you did. You went to Buenos Aires and you explore a lot of potential opportunities over there. Right. And I you probably have some good connection there. That for when, whenever you need them for a project, for a proposal, you just gonna knock that door because you know that door is already is ready to host whatever you give them. So I think after the pandemic everything changed. Latin America become not just the hub for customer support, it becomes the biggest hub for BPO business process outsourcing in the world right now. Not just for United States, but even for Europe. Now Asia is putting their eyes in Latin America. You're absolutely right to become the interface in between United States market, Canada market and them. Why? Because we have the same time zone. We have good English level. And in the tech side we increase our knowledge, our capacity in a huge mode after the pandemic. So everything makes sense. That's why you see that aggressive, aggressive wave to to Latin America and investment and new tech. For example, you know that right now the two biggest remittance platform, digital platform for remittance from the United States to Latin America were found in Latin America. But now they are based in United States. One is Felix and one is Tupana. It's based on stable coins. But those are fantastic. That going incredible, incredible high. Why the hybrid between Americans, Latin Americans co working together. It's impossible not to lose with that combination. It's impossible. Yeah.

Ricky, I want to shift to something a little more fun. Yeah. Although I'm having a lot of fun. I'll say. But a lot of our audience has never been to Dr. Play tour guide for us. If they go, where do they need to go? What should they eat?

I'm gonna tell you something and don't take it, don't take me, you know, arrogance. But this is the reality. Like the Argentina say our. Our meat, the steak from Argentina are the best. And I'm in. We are the perfect spot you to discover where everything start in the new world in Dr. You're going to have the first road, the first port, the first formal street, the first building, the first market, the first church, the first university and many the first of the new world. So that's, that's something that I invite everybody to visit my beautiful country because and, but the most, the most. The. The secret weapon is how warm and friendly we are. We love to see that great smile that you have right now in Hawaii. We want to see that. But in the art land, the only problem is that after you visit the R, I don't think you're going to have a different destiny for at least for if you want to go to beach place.

Love. I love the confidence. Yeah. Ricky, this has been a lot of fun. I really appreciate you coming on the show.

Thank you.

Talking about the gig economy, what you're building. I wish you and the Wallet team the best of luck.

Thank you. I just want to leave this for your audience and for the people in Latin America that hear this program. I think you have to believe and if you are an entrepreneur, you need to build something that nobody's doing. Think in your needs and when you think in your needs, you're probably going to build something special because from your needs, it's when you, when you discover your needs, it's when you really build something amazing. So believe. Let's make it happen.

Wise words. Wise words by Ricky. Well, thank you again. Thanks to our listeners and our sponsor, Plug Technologies, Plugg Tech. Great way to connect talent from all over Latin America with growing U.S. companies. This is the Nearshore Cafe podcast. We'll see you next time.