How Recruiters from LATAM Have Disrupted the U.S. RPO Industry

25 Jan 2024 · 48 min
Episode

25 Jan 2024 · 48 min

0:00

In this Nearshore Cafe episode, host Brian Samson interviews Argentine recruiting veteran Max Gerfinkel about the rise of Latin‑American recruitment process outsourcing (RPO) for U.S. companies. The conversation begins with a cultural tour of Argentina, highlighting its geography, food, nightlife and the national passion for soccer, illustrated by Max’s vivid recollection of the 2022 World Cup celebrations in Buenos Aires. Max then explains how he acquired U.S.‑style English through school, university, a call‑center job and years of daily practice, noting that English is now mandatory in Argentine curricula and that 60‑70 % of adults speak it. He traces his own recruiting career from a first assignment sourcing drilling engineers for Saudi Aramco to early technical placements for U.S. firms, describing the evolution of RPO in Argentina from a 2006 pilot to a 2015‑2021 boom accelerated by COVID‑19 and the country’s inflation‑driven export‑service model. Max outlines the two‑tier team structure (sourcers → recruiters) that enabled rapid scaling, and details the two‑week recruiter academy that trains former customer‑service or sales staff in Boolean search, LinkedIn sourcing, tech fundamentals and startup vs. corporate sourcing strategies. He offers practical advice to U.S. agencies on pairing a local sales front with a Latin‑American delivery workforce, and expands the nearshoring conversation beyond software engineers to BPO roles such as finance, accounting, marketing and customer support. Throughout, Max attributes the success of Argentine recruiters to cultural traits—resilience, street‑smartness, a blend of European and Italian influences, and a willingness to mimic U.S. communication styles. The episode closes with personal recommendations on Argentine travel, food (asado, dulce de leche, mate) and a favorite English word “underdog” that captures the region’s mindset.

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