A customer calls about an unexpected membership auto-renewal charge and asks the support agent to prevent it from happening again next month. The agent agrees to delete the saved card information from both accounts to stop future automatic charges.
I have a question about our membership. Yes, I think it auto-renewed a couple weeks ago. Maybe we got charged again, which is fine because we wanted to sign up again for another month, but we didn't do anything to make it renew. Okay, so I just want to make sure it doesn't do it again next month because this is our last couple weeks.
Okay, so I'm on that app right now. I will go in both of yours and delete your card information so you will not be able to do anything.
