A customer arrives at a US car rental shop to pick up a same-day one-way rental they booked online, but the employee refuses because the location doesn't accept that arrangement. The booking system allowed it, but the branch's actual policy doesn't.
Did you recently just book this today?
I did. Unfortunately, we're just not accepting like any one-way reservation same day. We got vehicles available, but they just would have to return back here. I know the system has still been allowing people to still book, you know, those one-way reservations, but it's just not reflecting our availability, so that's why it's been still allowing for it.
I spoke with someone on the phone though, and they did it.
I'm sorry, I know like the reservation team, that's their job to book the reservation itself, but just so far as like with our restrictions we have in place, we just unfortunately we can't like fulfill that reservation.
