Amanda Hock calls Upstreet Dental to give her husband's Social Security number for Delta Dental insurance verification. The receptionist Mary confirms the spelling of her last name and takes the information.
Thank you for calling Upstreet Dental. This is Mary speaking. How may I help you?
Hi Mary, this is Amanda Hock. I'm calling back with my husband's Social Security number to run Delta Dental for us.
How do you spell your last name?
H-O-C-K.
What is this? I will, uh, take care of that. Thank you.
Awesome, thank you so much.
