Callie Anderson complains to a support agent about a missing gift order from May 2 and requests a refund. The agent apologizes, promises to escalate the issue, and says she'll get a response within a day. Learn how to lodge complaints in English like a native speaker.
It was supposed to be delivered on May 2nd, I believe. After May 2nd, I canceled it because it was way past the day it was supposed to be delivered. I ordered it as a gift to a different address, but it doesn't look like the Gushers were delivered at all. But now the Rice Krispie Treats, they're being requested to be picked up.
Sorry for your inconvenience, and I'm gonna deliver your message to the proper team, and then they're gonna handle it. You don't have to return it or whatever.
Okay, thank you so much. So will I get an update on the app? Because I would still like a refund. You're gonna get a message today or tomorrow. Okay, awesome. Thank you so much. I really appreciate it.
