A patient calls to confirm their Blue Cross medical and Delta Dental insurance will cover an upcoming appointment. The clinic verifies eligibility by requesting their date of birth and Social Security number, then confirms coverage is active.
Yeah, I just received a voicemail saying that the insurance like wasn't found or something. All right, and what is that insurance information? We have a Blue Cross, but I think our dental is Delta Dental. Do you accept that? As long as it's a PPO.
And you're happy with the policy holder?
Yes.
So I have his date of birth. I will need his Social Security number. We just need it before the appointment so we can make sure everything is good, that you're eligible for things.
Okay, perfect. Okay, sounds good. Awesome, thank you.
