Dan Murphy on managing committed employees who aren't hitting targets: check your ego first, ask them how they'd solve it with unlimited resources, then advocate internally for what they need. If you can't believe they want to succeed, you're in the wrong role.
Chapters
Someone on your team's working really hard. They're super bought into the mission, but they're just not hitting their number. How do you handle that?
What I have to do too is, is really check my own ego before having those conversations. Meaning this is not about what I want out of it. It's really to try to understand where we can help them, like what resources they usually, the question is asked is like, money's not an issue. How would you solve this problem? And it forces them to take really any excuse out of what they currently are facing. And they're facing a lot of constraints. I mean, as fast as we're moving, we can— there's always something different. More people. We could always throw bodies at a problem. And we have in the past. Asking that question, making them really articulate, then it's on me to really bring that and how can we solve this? Maybe go to finance with that, maybe go to our board with it. Like, this is something we need to look at and invest in. And everybody shows up wanting to do well. There's not a single person that's trying to get over. Even people that you assume are like trying to get over, they're really not. They wake up like, hey, I want to do good today. And you got to believe that. And if you don't, then you really shouldn't be in the business or shouldn't be in the position.
