How to Scale Before You Have Systems in Place | Amit Shah

What did that first year look like when you came in? I spent a lot of time with our first coaches, and at the time we're talking 10 people, 10 to 12 people, thinking about what we want this team to be. What is our ethos? What is our approach? Because in those early days, as you might well know, Savannah, from, from all the folks you've spoken to and your experience, there isn't a lot of process or product. You are building that as you go. You need a way to make sure that folks can make in-the-moment decisions and make in-the-moment decisions that align with where you want the company to be going. And so to me, that was creating a culture around putting patients first, ownership and accountability, driving impact, impact over busywork, those types of things. And so we spent a lot of time there.