Cameron HeroldFounder of the COO Alliance & Invest In Your Leaders Training

STOP Guilt-Tripping Customers!!!

9 May 2023 · 1 min

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Cameron Herold argues that high tip prompts at coffee shops and grocery stores are guilt-tripping customers. He says employers should pay staff fairly instead, and if tips are offered, they should max out at 5-10%, not 20-30%. The aggressive prompts make him skip returning to those places.

Chapters

So I'm getting a little bit pissed off at every single coffee shop and grocery store and dry cleaner and juice bar where at the till they're asking you for a tip. Just actually add what you should be paying your staff to the amount of money. And if you're going to put a little tip option, don't make it egregious. This morning's was at a coffee shop, 20, 25 and 30% as the tip option. I'm going to leave you nothing. It's ridiculous. You're not doing anything. And it also makes me feel weird. Then what am I doing in a restaurant when somebody's serving me all night and I'm only giving them 20 or 22%? So if you're going to have a tip option at the till where you're not really doing any work, make it something reasonable, like 5% or 10% max. And don't guilt your customers into leaving some ridiculous tip when the staff really isn't doing anything. It just makes me not want to go back at all.