The Hidden Reason Your Best Employees Are Quitting | Ankin Laysha

An Elements massage would have 15 massage therapists. A Busy Driver, we have 25 stylists. So you're talking about thousands of people. And at the same time, the nature of this job, right? Folks move, they go from one business to another. Retention is very important. Of course, money, compensation system, all of it matters. But now more and more in labor market, we see this competition for labor where less tangible things are important. Like it's just this brand cool to work for. Sometimes I often see that when we do innovation, it's good for the clients. They love it. But my teams are even more excited because they're like, I get to do something cool. I get to expand my skill set. I get to talk to my clients about new things because listen, it's not an easy job and doing the same thing every day, you can get a little bit tired.