This Simple Act of Kindness Can Change Everything At Work

So here's the problem. As CEOs, our job is to really let's say that each of them had a jar on their desk. Every time you praise them or thank them or show gratitude or celebrate a project they got completed or say great job with living a core value, you're putting a penny in their jar. And anytime you give them a new project, you give them a new task, you push them on something, you hold them accountable, you follow up on a project, you show them areas that we need to get better at. You're taking a penny out of their jar. Your job is to make sure that all of your direct reports have more penny in their jar and most I've almost never met a CEO yet who spends enough time putting pennies in the jars. That same CEO at Starbucks, Howard Behar, every Friday would sit down at his desk and there was a spreadsheet and it had a list of stores and employees for him to write thank you cards to.