Why This COO Made ZERO Decisions Her First 90 Days | Kelly Knight

Gino and Don, again, are so masterful. They really knew that it would take time for an integrator coming not from the system to get into and intimately understand the system. So there was quite a navigation, we called it navigation meetings. And so for many, many years, even after Gino had sold the business for 5 years, every single month for a half day, I met with Gino at his session room in Livonia, Michigan. It was an iterative process. You know, at the very beginning, he was teaching me all of these different components of EOS, the model, the toolbox, all Later, it became, became really my coming to the table, asking questions and really digging in to help problem solve even current day issues and how, how he might have solved them, but also to apply my different perspective, given that he's not in the working in the business all the time. And then also Don Tinney spent 90 days with me the very first 90 days, and I made no decisions the first 90 days, which I would highly recommend for anyone going through a succession plan like this. You want to come in like sometimes like a stallion, like I'm ready to go. I'm ready to hit the ground running. But that peaceful onboarding and the thoughtful navigation is what I believe makes all the difference.