Cardinal Sigitas TamkevičiusLithuanian Cardinal, Former Soviet Prisoner of Conscience & Champion of Religious Freedom

Get your rose-colored glasses on: How online returns can make you more $$$ | #shorts #eComm

Name: Get your rose-colored glasses on: How online returns can make you more $$$ | #shorts #eComm
Uploaded: 2022-09-29T14:00:32+00:00
Duration: 40 s
Channel: Cardinal Sigitas Tamkevičius
Description: In this short video, the speaker argues that online returns, often seen as a hassle, can actually be a powerful growth engine for e‑commerce stores…

29 Sept 2022 · 1 min

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0:40

In this short video, the speaker argues that online returns, often seen as a hassle, can actually be a powerful growth engine for e‑commerce stores. Citing that over 90% of customers become repeat buyers, the speaker outlines three actionable steps: (1) prominently display a free‑returns promise before checkout, (2) send a return‑confirmation email that includes product recommendations or special offers, and (3) process refunds quickly so customers can place their next order sooner. The video ends with a call‑to‑action to visit the Wixie Commerce Bond for more e‑commerce growth tips.

Chapters

Okay, I'm about to tell you something that online store owners rarely talk about. We might hate dealing with the hassle of online returns, but they can be great for business. It's actually a huge opportunity to bring in new orders because over 90% of customers will become repeat buyers. If your return process is easy for them, what you want to do is this. First, make sure that it is super clear that you offer free returns before they get to the checkout page. Not only that, send out a confirmation email about the return that also features products that they might like or special offers. And the sooner the better, because the faster they get their money back, the quicker their next order is coming in. For more on how to grow your online store, visit the Wixie Commerce Bond.