Chris Fenning shows how to end a project issue update by asking "Is there something else you'd like to know?" This simple question stops you from over-explaining and shifts control to your audience, surfacing what they actually care about.
How to talk about project issues tip number 13, ask what else they would like to know. When you're talking about an issue, you're going to be focusing on the things that impact you, the things that you believe impact them, and you're going to summarize a really big topic into as short or as small a space as possible. That means you can't be including all the information about what caused an issue, what all of the consequences and so on. You're going to focus on the most important parts. So you need to ask what else the audience would like to know. If you don't do this, you might leave out important information that they're interested in but you never get to. Or you may want to, or be compelled to, try and include all of the information about the issue, which is too much, and you end up talking for too long. So by asking if there's something else they want to know, It all helps you be shorter, more concise in your message. So how do you do this? Well, once you've given a brief description of the issue, the consequences, the impacts, what you're going to do next, maybe how you're going to prevent the issue happening again, pause and then ask, is there something else you'd like to know about this? And at that point, you're changing and transitioning from just delivering information into having a conversation And you'll get the other person to tell you what they really care about, and then you'll address the things that are important to them. So when you're talking about project issues, make sure you ask the other people what else they would like to know.
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