Before explaining your problem, ask if the person is the right one to help. If you don't, you waste both your time and theirs when you find out halfway through they can't actually help. A quick check at the start saves frustration.
How to start a work conversation, tip number 9: check that you're talking to the right person. Often when we communicate, we know that we're communicating with the right person at work, but sometimes if we're looking for an answer or looking for help, we might not know exactly where to find it. So we think of somebody to talk to and we go and talk to them. Now, when you do this, it's important to check that they're the right person. If you don't check that you're talking to the right person, you could spend 3 or 4 minutes describing your problem and situation, only to be told at the end, sorry, I'm not the right person to help you with this. You need to go and talk to Javed. Now, when that happens, you've wasted time for yourself and for the person that you're talking to, which is not a good use of time, and it's also going to be frustrating for the other person. So before you get into the detail, you should check that you're talking to the right person. Now, how do you do this? It's simple. Ask. If you're not 100% sure you're talking to the right person when you're asking for help, or looking for advice, or looking for information, at the beginning of your message, say, hey, I'm trying to find information on this topic. Are you the right person to talk to? When you do this, you're either going to find out, yes, they are, Or no, they're not, and then you know you can go and look somewhere else. Or the person might say, I'm not sure, tell me more about what you need. When they do that, they're giving you permission to explain your problem. So if it turns out they're not the right person to help, they've still given you permission to take time explaining your topic so that they can make sure whether they are or are not the right person to help. It's a small thing, But it means you won't be frustrating them by wasting their time because they've given you permission to talk to them for an extended period. So if you want to talk to somebody at work, you want to start a work conversation, and you're not sure who the right person is, ask.
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