Speaker reflects on company culture as "fun" and "laid back" while emphasizing a serious, intentional commitment to clients. The speaker highlights the unique opportunity and responsibility of working in clients' homes (inside or outside), noting staff influence on clients' emotions during visits and the chance to exceed clients' often-negative expectations. The culture aims to be both customer-focused and employee-focused.
Yeah, I think, I mean, culture is so hard to define. I would hope that we have a culture that, you know, we don't take ourselves too seriously, but we take our like, what we're trying to do for a client pretty seriously. I think it's a unique opportunity that we have that we get to go work in somebody's home. Whether it's the inside or the outside, we're at their house. And so, you know, we have a lot to a lot of influence over their, like, you know, emotions in their life just for that time we're there. Most people have a probably more negative expectations when there's a contract at their house. And so we have an opportunity to really try to exceed that. And so I think like, I would say that our culture is again, like fairly fun, fairly laid back, but we're very intentional about like trying to lean into a, I don't know, customer focused and employee focused mindset.
