A business leader spent years handling all sales calls personally, then shifted that work to the team over the past year. Clients felt better supported with multiple contacts, and the company grew faster as a result.
How has delegation changed as your business has grown and you've evolved as a business leader? The biggest change was just in this last year. Up until this last year, I was always the business development person. I was always out there driving the sales, doing primarily, you know, all the prospective client calls. I hear you. And I really made a big shift to get more of our team involved in that. And there was a little bit of resistance initially. But what we have found is that, you know, clients love it, honestly, to really feel like they're being supported by the whole team, not just by me as an individual. And it really has allowed us to grow a lot faster than I could do on my own.
