A short conversational excerpt from a YouTube talk on organizational culture stressing that stated values must align with actions; policies and handbooks should be written to build trust rather than rely on punitive language. The speaker emphasizes consistency between declared values and everyday practices as essential for trust.
People can see very quickly if the values that are in your strategic plan on your wall or you're espousing are not matching your actions. So the tongue in your shoe has to match the tongue in your mouth. Yes. Oh, I love that. That's a great sound bite. Yeah. I learned it from someone else, so I can't, you know, that's okay. I'm sharing it with you. It's mine now, but it wasn't mine to begin with. And I think that looking at your handbook, if you are trying to build a culture in an organization of trust, and your handbook is worded and all very punitive, it can be legal and still be one that is worded and built on trust. Yes. Where policies are built more on trust versus the opposite.
