0:31
In this segment, speaker Chrissy Myers shares how her background as a certified mediator informs her leadership approach. She explains that mediation training teaches the habit of listening to truly hear what is being said rather than listening merely to formulate a response. Applying this skill in business leadership means resisting the urge for an immediate reaction, instead taking a deliberate pause to explore the underlying issues at play. This practice helps leaders navigate tense moments more effectively by fostering deeper understanding and more thoughtful decision‑making.
