Watch for what clients don't say: fidgeting, avoiding eye contact, signs of anxiety. Calm them down with a stress ball, extra time, or a dedicated room with mood lighting before you start talking.
when I'm having a consultation with somebody, it's not only just listening to the questions. I'm looking at, are they looking at me in the face? If they're not looking at me in the face, sometimes they've been so beat down, I have to just work on that part first. Are their hands really fidgety? Are they super anxious? Do I need to give them a stress ball or something like that? Or maybe they just need actual time. And that was one of the things I implemented in was I have a calming room that they sit in first and it has a mood therapy light. So I really try to get them relaxed and ready to go mentally. You just really have to observe people and see how they're moving and reacting to things, and a lot of it is so unspoken that you just really have to be detail-oriented in people.
